Frequently asked questions

Describe your idea and our AI creates four designs. Pick one, place and size it on the product, choose your size and colour, and check out. You can also upload your own artwork or make a text design. We print and ship every order from our shop in Los Angeles.

T-shirts and hoodies come in white or black. Tote bags come in natural canvas, white or black. Hats are black. Stickers have a white or black background. Our AI designs each piece specifically for the colour you choose, so it stands out.

Each generation gives you four designs. You get 1 free generation to try it out, and 2 in total when you sign in. After that, token packs start at $1.99 for 5 generations. Uploading your own art or making a text design is always free.

Yes — we print the exact design you chose, in the position and size you set, from a high-resolution 300 DPI print file. Designs on shirts typically print 10–11 inches wide. Colours on your screen can look slightly different from ink on fabric, since every display is different.

We use DTF (direct-to-film) printing, which gives bright, detailed colour that holds up well in the wash. Wash inside out on cold and tumble dry low to keep it looking its best.

Orders are made in 5–7 business days. Need it sooner? Add rush processing at checkout (+$9.99) and we'll make it in 2–3 business days. You'll get an email confirmation with your order number as soon as you order.

Shipping is free on all apparel — T-shirts, hoodies, hats and tote bags. Sticker-only orders ship for $1.99. We currently ship to addresses in the United States only.

Because every item is made to order just for you, sales are final. If your item arrives with a printing defect, is the wrong item, or was damaged in shipping, email us within 14 days of delivery with photos and we'll reprint it or refund you. See our Terms for details.

Email support@creink.com right away with your order number. Because items are made to order, changes are only possible before your order goes to print.

You do — CreInk doesn't claim ownership of your designs. Please don't use other people's logos, characters or trademarks; we may cancel orders that infringe someone else's rights.

Email support@creink.com or use our support form. We reply within 24 hours.